Vet Services in Ipswich, Kesgrave and Stutton from your Local Vet

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Orwell Veterinary Group is a first opinion companion animal vet practice in Ipswich providing a full range of services for small animal pets from dogs and cats to rabbits and hamster. We have a wide range of facilities and equipment that enable us to provide the highest standards of care possible from our RCVS accredited tier 3 vet hospital.

We have vets who have various interests and skills that allow us to treat the overwhelming majority of cases that come through the door. For more complicated cases we use the highly regarded Dick White Referral Practice in Newmarket.

All consultations are by appointment only, we believe it is important to see the vet of your choice and for follow up appointments to be made with the same vet. If you have a preferred vet that you wish to see, please inform us at time of booking and we will do our best to accommodate your preferences.

Appointments are available throughout the day at the Grange Farm Hospital and Berners House. Appointments are available from 2:30pm at the Stutton surgery.

To request an appointment, you can either contact us directly, or you can now book online.

We can now book appointments up to 18 months in advance, our reminder system will make sure you receive two reminders depending on how far ahead your appointment is.

If you wish to cancel your appointment please contact us as soon as possible so we can make the appointment available to someone else.

If you are running late please contact us to let us know so we reorganise our schedule.

When you arrive at the surgery please let the reception staff know that you have arrived.

Please warn us of any special requirements or safety precautions before your pet’s examination.

Please feel free to ask any questions or seek clarification if you are unsure of any advice we give you. It is our aim to ensure you understand your pet’s illness and treatment requirements fully.

Microchipping is available at all three surgeries. This can be done in a normal appointment and does not require sedation or anaesthesia. Many clients choose to microchip their pets while they are undergoing routine neutering surgery.

From 6th April 2016, it has been compulsory to have your dog microchipped. All dog owners must ensure their dog is microchipped and registered on an accredited microchip database. In addition, dog owners or breeders will have to register the details of a new owner before they sell or give a dog or puppy away. Puppies must be microchipped by the time they are 12 weeks old

A new legislation has been introduced in England stating that all cat owners must have their pets microchipped by June 10, 2024. From this date, all owned cats over 20 weeks of age must be chipped and have their details stored and kept up to date in a pet microchipping database.

It is the responsibility of the pet owner to ensure that all details are kept up to date.

Since 1st January 2021, EU pet passports issued in GB are no longer valid for travel to the EU and NI. Owners are required to apply for an animal health certificate (AHC).

Animal health certificates are required for your dog, cat or ferret if they will be leaving the UK to travel to Northern Ireland or an EU country. If they are travelling to a non-EU country then a different type of certificate is required and there will likely be additional documentation and blood samples required.

Animal health certificates can only be issued by an Official Veterinarian (OV). Not all Veterinary Surgeons hold this qualification.

When you apply for an animal health certificate, we will send you a form to complete. We will need your animal’s medical records and proof of rabies vaccination. In addition to this, we will need to know your intended date of travel and entry point into the EU. It is very important that this information is correct and does not change once you have told us. We ask that this form is filled out and returned to us at your earliest convenience.

Once we have received this form we will contact you to arrange an appointment for the animal health certificate to be issued.

We are happy to visit your pet at home, so please contact us to arrange a visit. To arrange a home visit by a vet in Ipswich please telephone the surgery.

Please bear in mind that a lot of conditions may be better treated at the surgery where we have a full range of medications, equipment and nurse assistance. If you are unsure whether a home visit is appropriate, please phone and we will be happy to discuss it with you. Please note there is an extra charge for a home visit. Visits are normally made between 10:30am and 3:30pm.

Some pet owners prefer to have a home visit by the vet when they have decided to have their pet euthanased. We recommend contacting the vet surgery well in advance to discuss your requirements so that we can help make a very upsetting situation as bearable as possible.

Our qualified veterinary nurses run vet nurse clinics to remove sutures, clip nails, perform dental checks, pet weighing and a number of other services. They give advice on flea and worm control, feeding and diets, and general pet health care. Many clients take advantage of the clinics for help in administering flea and worm treatments to their pets. The nurses also carry out 6 month health checks for pets in our Pet Health Club. To take advantage of any of the nurse clinics, please contact the surgery for details or to book an appointment.

We log all lost and found pets reported to the practice. If you have a lost dog or cat in Ipswich then please contact us. We will also advise worried owners with lost pets about all the ways they can try to find their pet, including providing a list of all the relevant contact phone numbers.

If you have lost your pet then contact us with details of where your pet was lost and a description of your pet.

We strongly recommend identifying your pet with a microchip.

As pet owners, we endeavour to make sure that our faithful companions stay fit and healthy, enabling them to live to an old age. Unfortunately, our pets do not live as long as us and at some point, we will have to prepare to let them go. Sadly, few of our pets pass peacefully away in their sleep. Therefore, we all wish to do the right thing at the right time, fulfilling our responsibility and commitment in their final days. As your vet, we will discuss all treatment options available for your pet to relieve their symptoms, but there will come a time when all forms of treatment have been exhausted, or you feel your pet is suffering too much. You and your family may wish to talk with your Vet to help you all come to this final decision; in this case, please contact us to arrange an appointment. We have members of staff at our Kesgrave and Berners street surgeries, trained in pet bereavement counselling. Should you feel you need to discuss the loss of your pet with someone, please contact us and a member of our team will contact you to offer support where they can.

We guarantee that your pet's body will be handled with dignity, care and respect from the moment it is put to sleep to the moment it is placed in the crematoria. When an individual cremation is requested, that is exactly what happens, giving you peace of mind at a time of great sadness.

We also offer a cremation service, provided by The Cambridge Pet Crematorium, with a choice of options including communal or private cremation.

Should you wish to have your pet's ashes returned to you, a range of caskets, scatter boxes and urns are available, as well as engraved nameplates. Please speak to a member of our team for more information.

At a time of great sadness Orwell Vet Group is able to provide the best possible care for you and your pet.